Certified Professional in Healthcare Information and Management Systems (CPHIMS) Practice Exam 2025 - Free CPHIMS Practice Questions and Study Guide

The first step a CIO should take when staff members request additional resources for maintaining current systems is to review performance indicators and service metrics. This involves assessing the current state of the systems and understanding how they are performing relative to established benchmarks and operational goals. By analyzing performance indicators, the CIO can identify any deficiencies or bottlenecks that may justify the request for additional resources.

Reviewing service metrics provides critical insights into areas such as system uptime, user satisfaction, response times, and overall effectiveness, which can inform decisions on resource allocation. This approach ensures that the CIO's decisions are data-driven and aligned with the organization's strategic objectives. Once the performance indicators are evaluated, the CIO can make a more informed decision about whether new resources are warranted and how they can be best utilized to support the organization's needs effectively.

The other options, while potentially relevant, would not be the immediate first step. Polling team members for their skill sets is more about understanding the capabilities of the team rather than evaluating the current systems. Adjusting the budget for new hires without first assessing the actual needs may lead to unnecessary expenditures. Reviewing improvement opportunities and implementing changes implies that solutions are already known and may skip the critical assessment of whether those changes are needed based on performance data. Thus,