Certified Professional in Healthcare Information and Management Systems (CPHIMS) Practice Exam 2025 - Free CPHIMS Practice Questions and Study Guide

Meeting with key users in the emergency department to hear specific complaints is the most effective first action a CIO can take to resolve reported system downtime. Engaging directly with the staff who use the system allows for a clear understanding of the issues they are experiencing. Their insights can provide valuable information regarding the nature of the downtime, such as whether it is related to specific software functions, workflows, or user errors. This hands-on approach not only helps in diagnosing the immediate problem more accurately but also fosters collaboration and trust between leadership and frontline staff.

Understanding the precise concerns will enable the CIO to prioritize subsequent actions, whether that involves technical troubleshooting, improving current systems, or planning for future investments. The direct feedback can also reveal potential patterns or systemic issues that may not be evident from a broader review of the systems, making it an essential first step in effective resolution.